Delivery and Returns
Refund Policy:
At Ainash Parfums, we strive to provide our customers with high-quality products and excellent customer service. To ensure your satisfaction, we have established the following refund policy:
Delivery:
- Orders are received and processed the same day on average, excluding weekends. We ship from Florida using UPS or USPS, and a tracking number will be emailed to you upon shipment. Orders within Florida are typically delivered within 1-2 business days, and out-of-state orders take 2-8 business days.
- Please note that we are not responsible for theft after confirmed delivery to the address provided at the time of payment.
Damage:
- In the unlikely event that your product is damaged during transit, please document the damage with images of the product in its packaging and the shipping box. Without documentation, we cannot create a replacement/refund claim.
- We use appropriate materials to protect our products, but if there is any damage, please communicate with us promptly and provide detailed images to support your claim.
Returns:
-
Return Window: We offer a 15-day return policy from the date of delivery. If you wish to return a product, please send it to the provided address. Ensure it is securely packaged to prevent damage during transit.
-
Shipping Costs: Please note that shipping costs are non-refundable, except in cases where the error was made on our part. If your order qualified for free shipping, the cost of shipping will be deducted from your refund amount.
-
Restocking Fee: We accept returns even for opened boxes, however, a restocking fee of up to 20% may apply if the product is not returned in its original packaging.
Lost Packages:
- We are not responsible for lost or unclaimed packages. The shipping cost is non-refundable for undelivered, unclaimed, returned, and rejected packages.
Cancellations:
- We accept cancellations, but please note that there is a $3.99 cancellation fee per order.
Please send returns to:
1421 SW 107TH AVE, MIAMI, FL 33174
- Include your name and order number.
Please allow up to 7 business days for all refunds. If you have any questions or concerns, please don't hesitate to contact us.